Payment Obligations, Renewals, and Cancellations

a. Website Development Payment Obligations: A 50% down payment is required in order to begin development of your website. We will not begin the work on your website until we receive the 50% down payment. The rest of balance due on your website is due after the design has been approved, the navigation has been approved and built, and the website pages have been built (regardless of whether all the content for the pages has been sent by the client). This provision is in place to not only encourage the client to get content submitted ASAP so that their site can go live with full content, but also to ensure that GMD/Xenia-D is paid the balance due even though the client does not have their content ready. In some circumstances, some clients may request an urgent website contract where a website needs to be completed ASAP. In this situation we will either bill you for the full amount right away at the beginning of the development or right at completion of the project.

b. Partial Payments - No partial payments are allowed when an invoice is sent out, unless previously discussed in the proposal/contract signed by the developer and client. We allow a payment plan for invoices above $7,000.00. Please discuss these option with your AE.

c. Website Development Cancellation: If site development has already begun (design conceptions) the down payment is non-refundable.

d. Stock Photography Payment Obligations: Stock photography are any photos and/or images not provided by the client. Stock photography purchased on behalf of client for use in website development is billable at a minimum of $10 per picture. This amount is separate from the amount quoted for website design and development. Some packages include a budget for stock photography as part of the package.

e. Hosting Payment Obligations: Full hosting payment is required in advance, before hosting service is established. For new websites hosting charges begin once balance due is billed on the site. Payment-due notices will be sent by electronic mail, unless otherwise requested by client. If payment is not received by the renewal date, your account will be terminated. Once your account is terminated, you will need to pay for the set up fee ($25) and the monthly fees to reopen the account. There is a $35 fee for bounced checks and a $10 processing fee for charge backs. Website hosting is $96.00/year. Domain name is $10.00/year

f. Late Payments - If a payment is not received for either a full web development project or website maintenance, we will add a 2%-3% late payment fee PER MONTH to the invoice. After a third invoice reminder is sent to the client with no payment, we will take further actions by filing a collection and/or judgment against the client or company.

g. Website Maintenance Payment Obligations: Depending on nature of website changes, prepayment is required. In certain circumstances a client can be invoiced after changes are completed. In this situation the invoice is due within 30 days. If payment is not received within 30 days, the maintenance changes will be taken down until payment received. After 60 days, there will also be a $35 reposting fee added to the outstanding maintenance invoice balance.

h. Hosting Renewal Payment Obligations: Your hosting account will be automatically renewed under the same time and fee structure unle

i. Hosting Transfer Payment Obligations: If you wish to transfer your hosting to another provider GMD/Xenia-D can, upon request, download your site onto a CD and mail it to you. The cost for this service $50 per copy. FTP access to your site is not available for transfer purposes.

j. FTP Access - We will allow clients full FTP and/or control panel access to their websites if they purchased hosting. However, once username and password is sent out by us to the Client, we will no longer be liable for any changes or mishap with the website. The Client chooses to update and/or make any changes at their own risk. Any problems associated with the website after FTP information was sent to the client that need to be corrected will be billable at our hourly rate and/or service fee.

 

Development Process

a.Website Design – Once site design is signed off on (via email consent), design is considered approved. Any subsequent changes to design are billable at our standard hourly rate of $70.00

b.Content – Provision of content is customer’s responsibility.

c.Text content - Content must be provided in digital form, unless copy is being developed by GMD/Xenia-D. Transcription of non-digital content is considered billable, unless otherwise provided for in customer’s contract. Clients should provide proof-written copy. Two rounds of revisions will be provided free of charge. Subsequent revisions will be billable at our regular hourly rate. d. Graphical content - Images outside of the website design must be provided in digital form or in a form that can be easily scanned, unless otherwise provided for in customer’s contract. Subsequent revisions will be billable at our regular hourly rate.

d. Database Implementation – Database set up and programming is billable at our standard rate. Databases start at $250.00

e.Email - We offer email set up with our website packages. g. Website Update - Any changes to design and or content are billable at our standard hourly rate of $70.00 Domain Transfers and DNS Management For domains not originally registered with us there will be a $25 transfer-in / transfer-out fee. If your domain is not registered with us, DNS management tasks are billable at our hourly rate.